Privacy Policy

Charlie's Place Capricorn Coast
Located at
Website: https://www.charliesplacecapricorncoast.com.au

 

Effective Date: 23 October 2026
Last Updated: 23 October 2026

 

Introduction
At Charlie's Place Capricorn Coast (referred to here as “we,” “us,” or “our”), we are dedicated to safeguarding your privacy and upholding the Australian Privacy Principles (APPs) as stipulated in the Privacy Act 1988 (Cth). This policy outlines our procedures for the collection, utilization, disclosure, and protection of your personal data.

 

As a community services facilitator within Australia, we view our privacy responsibilities with the utmost importance.

 

1. Transparent Management of Personal Information (APP 1)
We maintain an open approach to managing data. This policy details:
- The categories of personal information we maintain
- Our methods for data collection and storage
- Our specific purposes for handling and sharing your info
- Procedures for accessing or correcting your records
- Protocols for addressing complaints regarding APP breaches
- Our status regarding international data disclosure

 

2. Anonymity and Pseudonymity (APP 2)
You have the right to interact with us anonymously or via pseudonym where feasible. However, full identification is typically essential for us to deliver our specific community services effectively.

 

3. Collection of Personal Information (APP 3)
Information We Collect
We gather data strictly necessary for our core operations, including:
- Identifying details and contact info (name, email, phone, address)
- Records of our communications and correspondence
- Digital profiles and social media data

 

How We Collect Data
Information is primarily sourced directly from you when you:
- Establish an account or join our mailing lists
- Finalize a transaction or service order
- Reach out via our digital platforms or telephone
- Participate in surveys or complete our forms
- Engage with our website, applications, or social channels

 

We also use cookies and tracking tools to automatically capture usage data during your digital visits.
Third-Party Sources

 

Occasionally, we receive data from external entities such as:
- Public records and open sources
- Our operational service partners
- Linked social media accounts
- Organizations you have authorized to share information with us

 

4. Unsolicited Personal Information (APP 4)
If we acquire information unintentionally, we evaluate its necessity under APP 3. If deemed unnecessary, we will securely delete or de-identify the data as soon as reasonably possible.

 

5. Notification Guidelines (APP 5)
During collection, we take steps to ensure you are informed about:
- Our identity and contact methods
- The specific reasons for data collection
- Potential outcomes of withholding information
- Typical recipients of your data
- Your rights to access, correction, and complaint procedures

 

6. Use and Disclosure of Information (APP 6)
Primary Use
Your data is used only for its original collection purpose or a related secondary use that you would reasonably anticipate.
Core purposes include:
- Delivering our community products and services
- Managing orders and financial transactions
- Providing updates and responding to inquiries
- Enhancing our website and service quality
- Meeting legal obligations and ensuring security

 

Secondary Use
We may share data for other reasons if:
- You have provided explicit consent
- It is legally mandated or authorized
- It is vital to prevent an immediate threat to safety or health

 

7. Direct Marketing (APP 7)
We may use your details for promotional outreach, such as social media ads. You can opt out at any time by:
- Clicking 'unsubscribe' in our digital mailings
- Texting 'STOP' to our SMS services
- Reaching out to us directly or adjusting your account settings
Non-promotional service messages will still be sent as required for our business relationship.

 

8. International Data Flow (APP 8)
We do not share personal data with international recipients. All information is securely housed and processed within Australia.

 

9. Government Identifiers (APP 9)
We do not adopt government numbers (like Medicare or licenses) as our own internal identifiers. These are only used or disclosed when legally required.

 

10. Data Quality (APP 10)
We strive to keep your records accurate, complete, and current. Please inform us of any changes to your personal details.

 

11. Information Security (APP 11)
We implement robust measures to prevent data loss, unauthorized access, or misuse.
Breach Protocol
In a suspected data incident, we will:
- Investigate and mitigate the breach immediately
- Evaluate the risk of serious harm
- Inform affected parties and the OAIC as required by the NDB scheme
- Implement preventative measures for the future

 

Disposal
Once data is no longer required and legal retention periods expire, we perform secure destruction or permanent de-identification.
Cookies

 

Our site uses tracking tech to improve user experience. You can manage these via your browser, though some site features may be limited.

 

12. Access Rights (APP 12)
You may request access to your stored information. We typically respond within 30 days. Access may be restricted if it impacts the privacy of others, involves legal proceedings, or poses a safety risk. We will provide written reasons for any denial.

 

13. Correction Rights (APP 13)
If your information is inaccurate or outdated, you have the right to request a correction. We will act on these requests promptly. If we decline a correction, you may ask us to attach a statement to your record regarding the disputed info.

 

Third-Party Disclosure
We work with partners to facilitate our services, including:
- IT support and hosting services
- Payment and analytics providers
- Marketing and social media platforms
These partners are contractually bound to maintain your privacy.

 

Data Retention
We keep info only as long as necessary for the purposes stated here or as legal standards dictate.

 

Policy Updates
This policy may change to reflect new legal or business practices. Updates will be highlighted on our website with a new 'Last Updated' date.

 

Your Rights Under Australian Law
Statutory Right Regarding Privacy Invasions
Since June 2025, the Privacy Act allows for legal action regarding serious privacy invasions. This applies to unauthorized seclusion intrusion or significant information misuse. Courts may award damages or injunctions. This right exists alongside the standard OAIC complaint process.

 

Contact and Complaints
To raise questions, access records, or file a complaint, please contact:

 

Privacy Officer: Administration
Email: admin@charliesplacecapricorncoast.com.au
Phone: 0497 755 673

 

Complaint Resolution
We will acknowledge your grievance within 7 days and provide a formal response within 30 days. If unsatisfied, you may escalate the matter to the OAIC:

 

Office of the Australian Information Commissioner
GPO Box 5218, Sydney NSW 2001
Phone: 1300 363 992
Email: enquiries@oaic.gov.au
Website: www.oaic.gov.au

This Privacy Policy was established on 23 October 2026 in full compliance with the Privacy Act 1988 (Cth).